Dynamic 365 Customer Insight

Next-Generation Customer Acquisition Solutions Using Real-Time Insights

Dynamics 365 Customer Insights:
Transforming Customer Journeys with AI-Powered Precision

In a world where personalized experiences are key to customer loyalty, Dynamics 365 Customer Insights (formerly Dynamics 365 Marketing) helps organizations forge meaningful connections, boost engagement, and create impactful campaigns. By harnessing the power of data, AI, and automation, this solution empowers marketers to craft seamless omnichannel campaigns, track their success, and nurture leads with pinpoint accuracy.

Why Dynamics 365 Customer Insights?
Unify Customer Data Gain a comprehensive view of your customers by consolidating data across sales, marketing, and service.

Foster Sales and Marketing AlignmentSeamlessly integrate with Dynamics 365 Sales for a unified approach to lead management.

Drive PErsonalization Tailor campaigns with AI-driven insights for personalized customer engagement.

Increase ROI Automate repetitive tasks and optimize marketing spend with data-driven decision-making.


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Microsoft Dynamics 365

How Dynamics 365 Customer Insights Transforms Campaign Management

Enhance Collaboration

Enable sales and marketing teams to work together seamlessly on shared goals.

Improves Customer Retention

Use AI to predict churn and deploy targeted re-engagement campaigns.

Automate Workflow

Save time with automated processes for email marketing, event planning, and follow-ups.

Scalable Campaigns

Execute campaigns of any size with ease, from small businesses to global enterprises.

Microsoft Dynamics 365

What’s New in Dynamics 365 Customer Insights?

Advanced AI Capabilities

Copilot features for creative content generation and campaign optimization.

Real-Time Personalization

Instant updates to customer journeys based on live interactions.

Integrate Event Analytics

Comprehensive insights into event performance and attendee engagement.

Enhanced SMS Marketing

Create and manage SMS campaigns with ease, expanding your outreach channels.

Empower Your Marketing Team with AI-Powered Tools

AI-Driven Campaign Orchestration

Design customer journeys across email, social, and web with AI-powered recommendations.
Predict customer behavior to optimize campaign timing and content.

Real-Time Customer Insights

Segment audiences dynamically based on behavior, demographics, and engagement.
Leverage Customer Insights to understand customer preferences and predict future needs.

Copilot for Marketing

Generate engaging email content, social media posts, and campaign strategies with minimal effort.

Lead Scoring and Nurturing

Prioritize leads with AI-driven scoring models.
Automate lead nurturing campaigns for improved conversion rates.

Evenet Management

Plan, execute, and track both in-person and virtual events with integrated tools.
Simplify registration, attendee tracking, and post-event follow-ups.

Omnichannel Outreach

Deliver seamless experiences across email, SMS, social media, and more.
Track engagement metrics to refine strategies in real-time.

Transform Customer Engagement with Zetamind

Ready to transform your marketing efforts? With Dynamics 365 Customer Insights, you can deliver personalized, data-driven campaigns that connect with your audience and drive results.

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